Question 1

How fast can you get to my property?

Accepted Answer

We pride ourselves on our rapid response time. For emergencies, our technicians are on call 24/7/365 and typically arrive within 60 minutes or less, depending on your location.

Question 2

Are you licensed and insured?

Accepted Answer

Yes, absolutely. Great American Mitigation is fully licensed, insured, and bonded. All our technicians are certified by the IICRC (Institute of Inspection, Cleaning and Restoration Certification).

Question 3

Do I need to move out during the restoration process?

Accepted Answer

Not always. For minor water damage or contained mold remediation, you can often stay in your home. However, for extensive fire damage, sewage backups, or major structural drying, it may be safer and more convenient to relocate temporarily. We will assess the situation and advise you on the safest course of action.

Question 4

Do you work with my insurance company?

Accepted Answer

Yes! We work with all major insurance carriers. We use the same estimating software (Xactimate) that adjusters use, ensuring that our pricing is approved and recognized by the industry.

Question 5

Will I have to pay upfront?

Accepted Answer

In most insurance claims, we bill your insurance company directly for the mitigation services. You are typically only responsible for your policy deductible. We will handle the paperwork and documentation to streamline the process for you.

Question 6

How long does it take to dry out water damage?

Accepted Answer

On average, the structural drying process takes between 3 to 5 days. However, this depends on the severity of the flooding, the types of materials involved (carpet vs. hardwood), and the humidity levels. We monitor the progress daily to ensure complete dryness.

Question 7

Can you get rid of the smoke smell after a fire?

Accepted Answer

Yes. We use industrial equipment like hydroxyl generators and thermal foggers to neutralize odor-causing particles embedded in walls, carpets, and furniture. We don't just cover the smell; we eliminate it at the source.

Question 8

Is mold dangerous to my family?

Accepted Answer

Certain types of mold can produce mycotoxins that are harmful to health, causing respiratory issues, allergic reactions, and other symptoms. It is especially dangerous for children, the elderly, and those with compromised immune systems. We recommend professional remediation to ensure it is handled safely.

Emergency Restoration Services

FREQUENTLY ASKED QUESTIONS

Answers to common questions about restoration, insurance claims, and emergency services.

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EMERGENCY RESTORATION SERVICES